TERMS & CONDITIONS
Effective Date: 28-04-2026
Welcome to Hita Soft Systems. By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1.ABOUT US
Hita Soft Systems is a design and manufacturing firm specializing in embedded software-controlled equipment and automation systems.
Registered Office:
TC 49/20-1, Pamamcode, Pappanamcode
Industrial Estate PO, Thiruvananthapuram, Kerala - 695019, India
+91-9387737998
hitasoftsystems@gmail.com
GST: 32CPTPS9957L1ZN
2. ACCEPTANCE OF TERMS
By accessing this website or purchasing our products/services, you agree to be legally bound by these Terms. If you do not agree, please do not use our website.
3.PRODUCTS & SERVICES
- All products listed are subject to availability.
- We reserve the right to modify, discontinue, or update products without prior notice.
- Product specifications, features, and pricing may change as part of continuous improvement.
- Custom-built solutions may vary based on client requirements.
4.PRICING & PAYMENTS
- All prices are listed in INR (₹) and are exclusive of applicable GST unless mentioned.
- Payments must be made through approved payment methods (Bank Transfer / Online Payment).
- Orders will be processed only after payment confirmation.
- For customized or bulk orders, advance payment may be required.
5.SHIPPING & DELIVERY
- Delivery timelines are estimates and may vary based on location and order type.
- We are not liable for delays caused by third-party logistics providers.
- Risk of loss or damage passes to the customer upon delivery.
6.RETURNS & REFUNDS
- Products once sold are generally non-returnable, unless defective or damaged upon delivery.
- Any claims for damage must be reported within 48 hours of delivery.
- Refunds or replacements will be processed after verification.
- Custom-built products are non-refundable.
7.WARRANTY & SUPPORT
- Products may include a limited warranty as specified at the time of purchase.
- Warranty does not cover:
- Improper installation
- Misuse or negligence
- Unauthorized modifications
- Electrical damage due to external factors
- Technical support is provided as per agreed terms.
8.USER RESPONSIBILITIES
By using this website, you agree:
- Not to misuse the website or its content
- Not to attempt unauthorized access to systems
- To provide accurate information when contacting or purchasing
9.INTELLECTUAL PROPERTY
- All content on this website (text, images, logos, designs) is the property of Hita Soft Systems.
- Unauthorized use, reproduction, or distribution is strictly prohibited.
10.PRIVACY
- Your personal information is handled as per our Privacy Policy.
- We do not sell or share your data with third parties without consent, except as required by law.
11.LIMITATION OF LIABILITY
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Our liability is limited to the value of the purchased product/service.
12.INSTALLATION & USAGE DISCLAIMER
- Installation must be carried out by a qualified professional.
- Improper installation may void warranty and lead to system failure.
- Users must follow all safety guidelines provided with the product.
13.THIRD-PARTY LINKS
- Our website may contain links to third-party platforms.
- We are not responsible for their content or policies.
14.MODIFICATIONS TO TERMS
- We reserve the right to update these Terms at any time without prior notice.
- Continued use of the website implies acceptance of updated terms.
15.GOVERNING LAW
- These Terms shall be governed by the laws of India.
- Any disputes shall be subject to the jurisdiction of courts in Thiruvananthapuram, Kerala.
16. CONTACT US
For any queries regarding these Terms:
Hita Soft Systems
+91-9387737998
hitasoftsystems@gmail.com